The AIAG CQI-20: Effective Problem Solving Guide, is a comprehensive framework developed by the AIAG to assist organizations in establishing and maintaining a robust problem-solving process. Now in its second edition,, the guideline enhances the way organizations approach problem-solving by improving problem descriptions, team member participation, and qualitative methods for addressing issues. It also focuses on prioritizing, analyzing, and reviewing concerns to ensure that critical steps are not missed in the problem-solving process.

Key Components of the CQI-20 Guideline:

• Structured Problem Solving Framework: The CQI-20 provides a standardized, step-by-step approach to problem-solving, ensuring consistency and thoroughness in addressing issues.
• Root Cause Analysis Tools: It includes various tools and techniques for identifying the root causes of problems, such as the 5 Whys method and Fishbone (Ishikawa) diagrams.
• Team Collaboration: The guideline emphasizes the importance of cross-functional team involvement, encouraging diverse perspectives and expertise to effectively solve problems.
• Prioritization Techniques: CQI-20 helps organizations prioritize issues based on their severity and impact, ensuring that the most critical problems are addressed first.
• Documentation and Review: The guideline underscores the importance of thorough documentation and regular review of problem-solving activities to promote continuous improvement and learning.

Benefits to Parts Manufacturers:

• Improved Quality Control: By addressing the root causes of defects and issues, manufacturers can significantly reduce defect rates and improve overall product quality.
• Enhanced Efficiency: A structured problem-solving process streamlines efforts, saving time and resources and improving operational efficiency.
• Better Team Dynamics: Promoting collaboration and communication among team members leads to more effective problem-solving and a stronger team dynamic.
• Customer Satisfaction: Consistently delivering high-quality products enhances customer trust and satisfaction, leading to better business relationships and repeat business.
• Regulatory Compliance: Adhering to the CQI-20 guideline helps manufacturers meet industry standards and regulatory requirements, minimizing the risk of non-compliance and associated penalties.

By following the CQI-20 guideline, an organization can systematically address the defect issue, leading to improved product quality, higher customer satisfaction, and more efficient use of resources.

Using case studies, the one day workshop will give attendees the tools necessary to work through real problems to identify root cause and complete the process of effective problem solving.

This two day workshop will give attendees the tools necessary to work through real problems to identify root cause and complete the process of effective problem solving.

An efficient and effective methodology for determining, planning, verifying, and documenting corrective actions, using easily understood and implemented tools.

This guideline supports organizational efforts to develop and implement a robust problem solving process that will improve problem descriptions, team member participation, qualitative methods for problem solving, and the ability to prioritize, analyze and review concerns, as well as ensure that steps are not skipped.

A comprehensive checklist of actions to be considered for each of the steps or phases of developing corrective and preventive actions to a problem.

Program Management: Quality Team - (248) 358-3570