Overview

CQI-14 drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events. The CQI-14 4th edition, 2nd Printing, does not contain any new requirements; therefore, CQI-14 4th edition and CQI-14 4th edition, 2nd Printing are considered technically equivalent and valid editions. References to OESA were changed to MEMA. This Second Printing of the Fourth Edition (English only).

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Automotive Warranty Assessment Training
This one-day Automotive Warranty Assessment Training (CQI-14) offers a best-practice approach to managing warranty processes with the consumer in mind. The training develops skilled practitioners familiar with the CQI-14 assessment tool, enabling org...
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