Shipping and Delivery

  • AIAG only ships using UPS. UPS does not deliver to P.O. boxes so please keep this in mind when inputting or making changes to your mailing address. If you wish to use your own UPS consignee number, please call Customer Service at (248) 358-3003.
  • Publication orders will automatically ship to your mailing address.
  • Prices and product availability are subject to change.
  • Items ordered together may not necessarily be shipped together.
  • Most orders are processed within 1-2 business days (Print on Demand orders may take slightly longer).
  • Orders placed on Saturday or Sunday will be processed the following business day.
  • Orders with priority shipping (Next Day Air, Second Day Air, Worldwide Saver and Worldwide Expedited) will be processed the same day if the order is received by 2:00 pm EST on a business day and the items are in stock.
  • Customers shipping to International countries may need to pay brokerage fees, duties or taxes. These are not AIAG-related fees.
  • Shipments to Mexico
    • AIAG offers two methods of shipping to Mexico:
      • UPS World Wide Saver
      • UPS World Wide Standard
        • Brokerage fees are included in the shipping charge for World Wide Standard and the shipper MUST use UPS for customs clearance (duties and taxes may be applied). In-transit-time takes approximately 6 business days given normal customs clearance.
        • If the Mexico Importer declines UPS brokerage services, the shipment will automatically be returned to the shipper and AIAG will bill the receiver for the incurred brokerage fees.

Returns

  • Within 30 days of receipt of your order, you may return any publication in its original condition to AIAG via traceable means of shipping. Upon receipt of your return you will receive a refund minus shipping and handling costs. Please include a copy of your packing ship and state the reason for your return and indicate if you want a refund or a credit applied to your account.
  • Please notify AIAG of any damaged or missing items within 10 days of receipt of your order.
  • A re-stocking fee of 20% will be applied to returns received between 31 and 60 days. AIAG cannot accept returns after 60 days.
  • AIAG is unable to accept returns of e-Documents, downloadable publications, CDs, or DVDs.
  • AIAG is unable to accept returns of products that are missing parts or are in unsellable condition.
  • AIAG is unable to accept returns of products that were purchased by another distributor. Please contact that distributor directly for their return policy.