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  • Address: 26200 Lahser Rd. Suite 200, Southfield, MI 48033-7156 USA
  • Phone: 1-248-358-3570
  • Email: memberinfo@aiag.org

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Automotive Warranty Management - An Introduction


Classroom Training CEU Credit: 0.80
Attendees will gain insight on how to understand the Customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis, including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance. This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers. NOTE: Attendance to the entire course is required to receive a Certificate of Attendance with CEU's.

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Pricing and Time

Member: $325.00
Non-Member: $425.00
Time:
8:00 AM to 5:00 PM

Course Information

Attendees will gain insight on how to understand the Customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis, including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance.

This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers.

Warranty managers and practioners, quality managers and practioners, anyone involved with problem solving, error-proofing, quality planning, reliability, FMEA 

Objective of this training is for the attendee to gain a basic understanding of warranty, warranty related terminology, and how “warranty” applies to the Automotive Industry and the supply chain.

 

Agenda:

- Introduction and Background

- Warranty Concepts and Definitions

- The Warranty Claim Process

- Customer Interaction

- Basic Data Analysis

- Warranty Reduction Tools


Next Class

AIAG’s office will be closed Thursday & Friday, November 23 & 24, 2017.  Any orders placed after 12:00PM (Eastern Standard Time) on Wednesday, November 22, 2017 will be shipped out on Monday, November 27, 2017.  

International Shoppers, AIAG has established a global network of Certified Publication Distributors. You can now order publications direct from our Certified Distributors in most countries to save on freight and duty charges.

More Training Info

For onsite training information and a price quote please call (248) 358-3570.

If submitting a Purchase Order, you can fax in your PO and Training Enrollment Form to (248) 799-7995. Please read the Purchase Order Acceptance Policy before submitting your PO.

Insight... Expertise... Results.

(248) 358-3570

Customer Service Hotline

1-877-275-2424

WHO WE ARE

Established in 1982, AIAG is a not-for-profit association where professionals from a diverse group of stakeholders - including retailers, suppliers of all sizes, automakers, manufacturers, service providers, academia and government - work collaboratively to streamline industry processes via global standards development and harmonized business practices.