Damage Claims

The damage claim filing and recovery process for carriers that service OEMs are similar, but variations exist. This forces manufacturers and transportation carriers into subjective analysis and a labor intensive review process.

The Damage Claims work group creates global filing procedures for reporting vehicle damage during the transportation process. Thus far, the work group has published a five-digit code guideline that defines the damage area, type and severity. Current initiatives include a Key and Key Fob placement policy, a complete inspection and verification process, and AAR/MVMA codes update (now referred to as the M-22: Finished Vehicle Transportation Damage Standards and Guide).

Program Manager: Mr. William Kerrigan - KGI LLC (843) 971-0240

Co-Chair: Mr. Lawrie Williams - General Motors Company

Co-Chair: Mr. Jonathan H. Urban - Chrysler Group LLC

The following communities are available for this initiative:

Participants

Allied Automotive Group, Inc.
BNSF Railway
C.A.R. Consulting Group Inc.
Chrysler Group LLC
CN (Canadian National Railway Company)
Ford Motor Company
General Motors Company
KGI LLC
Norfolk Southern Corporation
TM Claim Service Inc.
Toyota Logistics Services
Union Pacific Railroad
Volkswagen Group of America

Business Case

DCX, GM, Ford, Toyota, Honda, Mazda and VW have held exploratory meetings to discuss variances in Claims filing and recovery processes. While for the most part processes are similar, carriers are confused. This forces manufacturers and carriers alike into subjective analysis and labor intensive review processes.

The manufacturers have agreed to meet in a neutral forum to standardize processes reduce the complexity to the carriers, improve claims filing accuracy, and automate claim filing.

Announcements

The group meets monthly.