Warranty Management Work Group

Consumer-Centric Warranty Management Guideline: A Guideline for Industry Best Practices

This joint AIAG- OESA guideline is designed to promote consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. This will facilitate a change from a cost-transfer system to a problem prevention system to benefit end users as well as carmakers and their suppliers.

The Work Group is now working on the 3rd edition.

Program Manager: Karen Whitmore - AIAG (248) 358-3570

The following communities are available for this initiative:


ADAC Automotive
Delphi Corporation
Federal-Mogul Corporation
Ford Motor Company
Freudenberg-NOK General Partnership
Johnson Controls, Inc.
Lacks Enterprises, Inc.
Magna Lowell Engineering Corporation
Nissan North America
Robert Bosch LLC
Tenneco, Inc.
Toyota Motor Engineering & Manufacturing North America, Inc.
Ubiquiti Inc.